Frequently Asked Questions

Q? Where can I buy your products?
A. You can buy any of our products from any of our authorised dealers.
If you are interested in becoming a dealer, please contact us and we will be happy to consider this.
Q? How do I know if my item is in stock?
A. We hold large stocks of all our products, however to enquire about the stock status of any item, please contact us. We can look up the current stock status and give you an exact update of the product in-question including estimated arrival dates for stock that we are awaiting.
Q? How do I place an order?
A. To place an order, please contact your nearest dealer and order through them. Hydrotech is a trade-only company and as such deals with our customers through our dealer network.
Q? Can I change my order?
A. If you are a Hydrotech dealer, please contact us and we'll do our best to help as long as the order has not already been despatched.

If you are an individual customer, please contact the dealer that you placed the order through and they will act on your behalf.
Q? Do prices include VAT?
A. Yes, all of our prices displayed on this website include VAT @ 20%.
Q? What kind of warranty do I get?
A. While we're confident that all of the products we sell are top-quality and defect-free, we understand that problems can, and invariably do happen. To back up the high-quality of our products, we offer a warranty and support service for all equipment. The length of time and requirements for the warranty will differ depending on the product, however we will always do what we can to support any product. If you have any warranty issues or questions relating to a specific product, please don't hesitate to contact us and we will do what we can to remedy the situation.
Q? What are your opening hours?
A. Our office hours are 9am-5pm Monday to Friday.
Q? Is there a price list I can have?
A. For our dealers, we have seperate price lists for our Airgun and Diving products. These are available in either electronic or paper copies. To view or download the electonic version, please visit our Download Area and find the price list that you are looking for. For a paper copy, please Contact Us and we will be happy to post one out to you.