Frequently Asked Questions

Q? Where do you deliver?
A. We deliver all across the UK and overseas. Orders should be placed with a local dealer when available.
Q? How much does delivery cost?
A. If you are an individual customer, to find postage charges you will need to contact the dealer that you made the purchase from.

For our dealers, delivery costs vary depending on the amount being purchased. We will always endeavour to get the best possible price for the volume being sent. If large-volume pallets are the only option, where there is a set price whether the pallet is empty or full, then we will contact you to see if there is anything else that you may require to fill the pallet and make full use of the postage charge. We will always confirm the delivery cost with you before taking payment.
Q? What carrier do you use?
A. For orders within the UK, general day-to-day orders are handled by Parcel Force or Royal Mail, however for larger orders we use Cobley Transport who are a local carrier specialising in pallet transport. We find these to be the cheapest and most reliable methods of getting our products to our dealers on time and in one piece.

For overseas shipping, the carriers may vary depending on country and availability.
Q? When will my order be despatched?
A. We aim to despatch all orders to dealers within 24 hours of the order being placed, however product availability may affect this.
Q? Can I use an alternate delivery address?
A. We will only despatch items directly to our dealers addresses. If you are an individual customer, please contact your dealer to arrange alternative locations.
Q? Can I collect my order?
A. We will only despatch items directly to our dealers.
Q? What shall I do if my order is missing?
A. If you are a Hydrotech dealer, please contact us and we'll endeavour to find out what's happened to your package.

If you are an individual customer, please contact your dealer who will work with us to ascertain the location of your parcel.
Q? What shall I do if my order is damaged?
A. If you are Hydrotech dealer, please contact us and we'll arrange a replacement.

If you are an individual customer, please contact your dealer to ascertain the next steps depending on their protocol.